Due to lack of datacenter space, we are currently not accepting new orders.
For all of your VPS needs, please visit TekTonic.

 

Still have questions? Hopefully we can answer a few of them for you.


Q: How do you possibly think you can run a company offering such a great value as you do and stay in business?
A: We are profitable and have no debt. We make an adequate profit off of each VM sold. Since there is not full support our expenses do not rise as the number of customers does, this is the key the ability to offer such an incredible service for such a low price.

Q: Can I contact you by phone?
A: You can reach us Monday through Friday from 9AM until 6PM EST at 1-(866)-369-0972.

Q: What is supported with your un-managed plans?
A: Our support page details exactly what is and what is not supported by our staff.

Q: Will I be able to recompile or add modules to the kernel?
A: We provide the ability to compile your own kernel modules today. In the future you will be able to compile and boot your own kernel

Q: Are there any limitations of what software I can run on my server?
A: We do not allow IRC of any sort. For any other legal purpose you are free to use your server however you wish.

Q: Will the actions of another server ever cause my server to become slow or unresponsive?
A: The mainframe software we use is specifically designed to provide guaranteed levels of service to each virtual machine based on the resources it pays for. This ensures the resources that you pay for are the minimum that you receive.

Q: How is this different then a "real" server?
A: You won't have to worry about your hardware failing, won't be able to use custom kernels (yet), and will be able to burst to more CPU than you actually pay for. It will be difficult to tell you are not on a physical server.

Q: What does the term "CPU Units" mean?
A: CPU units is equivalent to the proportional share your VM will receive compared to others.

For example if there are 2 VM's competing for CPU and one is 64 and the other is 128 the first will receive 33% and the 128 will receive 66%. Another way is that 2 64's and a 128 are competing for CPU then the 2 64's will each receive 25% and the 128 50%.

Having more CPU units will make your VM substantially faster.

Q: Can plans be upgraded without losing any data?
A: Yes, plans can be upgraded at any time with no data loss. Downtime for upgrades is normally 1-2 minutes.

Q: Can I add on more RAM/Disk/CPU without upgrading my entire plan?
A: We cannot upgrade memory, disk space, or CPU units individually due to this service be non-oversold. There are enough resources on the server to cover the default plans only and selling more of one than another creates wasted resources on the host.

We can upgrade bandwidth and snapshots individually, but any other upgrades require upgrading the entire plan.

Q: Since this service is so inexpensive, the resources must be drastically oversold, right?
A: Actually, no. The technology we use, Xen, doesn't allow over-commitment of resources. As an example, if you buy 128MB of RAM from us you get 128MB of physical RAM dedicated to you.

Q: What is the point of a server with so little (ie. 64 or 128MB) RAM? What can I use it for?
A: The 64MB and 128MB plans are designed to allow anybody on the Internet access to a stable server on a well performing network. A few uses include experimenting with and testing software under different operating systems, hosting small static websites, and DNS services. Our higher end plans are fully capable of driving heavy traffic dynamic web sites and web applications.

Q: Can two or more VM's be combined behind a load balancer to provide a redundant cluster?
A: Yes, we have load balancers ready and are able to load balance a wide variety of services including HTTP and HTTPS. The price is $10/mo per server in the cluster with a 2 server minimum. We can ensure that each server in the cluster is located on separate physical servers.

Q: How does Xen compare to other solutions such as UserMode Linux (UML) and VServer?
A: UML uses emulated system calls and emulated disk drivers which make it very slow, especially when it comes to context switches and disk I/O. Xen itself is a hypervisor with the base operating system simply being a VM under it. This makes it have very low overhead (2-8%). Linux VServer is a shared kernel with security isolation so it lacks many features such as no low level networking, IPSec, IPv6, iptables, ebtables, loadable kernel modules, etc. Xen is currently the best performing option and is the most like having a physical Linux server. For more information please see our Technology section.

Q: Since my server may be on an Opteron, will it be running in 128-bit mode?
A: Xen does not currently support 128-bit mode, but as soon as it does we will make available a 128-bit kernel.

If there are any additional questions please feel free to e-mail sales@unixshell.com